Reference

What You Agree To When You Use brotogel

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how your DANA, OVO, or GoPay transactions are handled to how your account access is managed.

Account eligibility rulesDANA, OVO, GoPay transaction termsAccount suspension and closureDispute and contact processJurisdiction-dependent access
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brotogel What You Agree To When You Use brotogel
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Data We Hold and Why

We keep only the account data needed to run your profile, verify transactions, and respond to support requests. That includes your registered contact details, your deposit and withdrawal history via DANA, OVO, or GoPay, and your session activity. We do not sell or share this data with third parties outside what our payment and compliance obligations require.

How Long We Keep Records

Account and transaction records are retained for as long as your account remains active and for a defined period after closure, as required by our operational obligations. If you request account closure, we will tell you the applicable retention window for your records before the process is completed.

Cookie and Session Handling

We use session cookies to keep your login active across pages and to remember your wallet preference — so if you set DANA as your default, it stays set. Persistent cookies help us understand how the platform is used at an aggregate level. You can adjust cookie settings through your browser at any time.

Account Security on Your Device

Secure Account Access on brotogel relies on OTP verification sent to your registered number each time you log in from a new device or browser. If you receive an OTP you did not request, change your password immediately and contact us via live chat. We never ask for your full PIN or wallet password.

Who to Contact for Data Requests

To request a copy of the data we hold on your account, or to ask us to correct or remove information, use the account settings page or send a written request through our support email. We handle data requests under the terms set out in our privacy policy, which is linked in your account dashboard.

Requesting Changes to Your Account Terms

If you believe an error has been made in how a term applies to your account — for example, a restriction applied incorrectly after a DANA or GoPay transaction — submit a formal review request via email with your account ID and the specific term in question. We review each case individually and respond with a clear outcome.

CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat Support

If a specific clause is unclear or you believe a term has been applied incorrectly to your account, open a live chat session directly from the platform. Our support team handles terms-related queries and can escalate account review requests on your behalf.

Email for Account Disputes

For formal written disputes — including account suspension appeals, transaction discrepancies involving DANA, OVO, or GoPay, or requests to review a terms decision — send a detailed message to our support email. We acknowledge queries and aim to respond with a substantive reply as quickly as we can.

In-Platform Help Centre

The Help Centre inside your account dashboard holds the current version of these terms alongside answers to the questions we receive most. Check there first before raising a ticket — many account-access and payment-terms questions are answered with the specific steps you need.

Frequently Asked Questions About These Terms

The questions below cover the terms clauses our account holders ask about most — from how updates are communicated to what happens when a transaction dispute arises with DANA, OVO, or GoPay. If your question is not here, live chat is the fastest path to a direct answer.

These terms take effect the moment you complete account registration on brotogel. By finishing that process, you confirm you have read and understood what is written here. They remain in effect for the full lifetime of your account, including any period after you stop actively using the platform but before formal closure.

We send a notification to your registered email address and post an in-platform notice whenever terms are revised. The updated version is published in your account dashboard with a clear effective date. Continuing to use the platform after that date means you accept the changes. If you disagree, you should contact us before the effective date.

Yes. All deposit and withdrawal transactions processed through DANA, OVO, and GoPay are subject to these terms. They are also subject to each wallet provider's own terms of service. If a payment issue involves both platforms, you may need to raise a support case with us and with your wallet provider at the same time.

No. Your account is strictly personal and non-transferable. Allowing another person to access, fund, or operate your account is a direct breach of these terms and can result in immediate suspension. This applies regardless of whether the other person uses the same device or a different one.

Access to brotogel is only available where local law permits it. If you access the platform from a jurisdiction where online gaming services are restricted, these terms do not override your local legal obligations. We may restrict or close accounts if we detect access from ineligible regions, regardless of prior activity.

Send a formal written dispute to our support email, including your account ID, the specific term you believe was applied incorrectly, and a brief description of the situation. We review each dispute individually. For urgent account access issues — such as an unexpected suspension — live chat is faster and can escalate your case to a review team.

Grounds include sharing account access, running automated scripts or bots, attempting to manipulate platform outcomes, providing false registration information, or accessing from a restricted jurisdiction. We may suspend first and investigate before a final closure decision, and we will communicate the reason through your registered contact details.

Go to the account settings page and use the data request option, or send a written request to our support email. Include your account ID and specify what data you want — transaction records, session history, or your registered profile details. We will respond with the information we hold and the format we can provide it in.

You can request deletion of your account and associated data through our support email. We will confirm what can be deleted immediately and what must be retained for our operational obligations — transaction records linked to DANA, OVO, or GoPay payments, for example, may be subject to a retention period before full deletion.

The current version is always available in your account dashboard under the Help Centre section. We date-stamp each version so you can tell at a glance whether you are reading the most recent copy. If you do not have an account yet, these terms are also accessible from the footer of our main site pages.

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