Reference

How brotogel Handles Your Account Data

Your account data — from login details to wallet transactions via DANA, OVO, and GoPay — is handled with clear, documented practices so you always know what we collect and why.

Account data protectedDANA, OVO, GoPay transactions coveredYour rights, clearly statedContact path for data requestsApplies where local law permits
brotogel How brotogel Handles Your Account Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data practices are built around the specifics of how an Indonesia mobile account actually works — wallet-linked deposits, session tokens, and account access across devices. Here is exactly what we do at each layer.

Encryption at Every Layer

All data exchanged between your device and our servers — including your DANA, OVO, or GoPay transaction details — is encrypted in transit using SSL. Stored account records are encrypted at rest.

Cookie Use and Session Data

We use session cookies to keep you logged in during an active mobile or desktop session. Persistent cookies help us remember your language and wallet preferences.

Account Access Security

When you log in from a new device or a new location, our system may trigger a one-time PIN (OTP) sent to your registered phone number. This step confirms that the access attempt is yours.

Data Retention Period

We keep your account data — including transaction logs for DANA, OVO, and GoPay deposits and withdrawals — for as long as your account remains active and for a defined period afterward as required by applicable financial record-keeping obligations.

Who Has Access to Your Data

Access to your personal data inside our organisation is limited to roles that genuinely need it: account verification, payment processing, and fraud monitoring. We do not give third-party advertisers access to individual account data.

Requesting Changes or Deletion

You can request a copy of your stored data, ask us to correct inaccurate details, or request deletion of your account and its associated records. Send the request through live chat or email with your account name.

DATA REQUEST CHANNELS

How to Reach Us About Your Data

Team online

Live Chat Support

Reach our account team directly through the live chat icon inside your account dashboard. For data-related requests — access, correction, or deletion — describe your request clearly and our team will confirm receipt and next steps within the same session where possible.

Email Data Requests

Send a written data request to our support email address listed in the account help section. Include your registered account name and the specific data you are asking about — whether that is transaction logs, login history, or stored personal details. We aim to respond within a reasonable period.

Account Settings Path

Some data updates — like changing your registered phone number or linked e-wallet between DANA, OVO, and GoPay — can be initiated directly from your account settings page. Navigate to Account › Personal Details to start that process without contacting support.

Your Privacy Policy Questions

These are the questions we hear most often when someone wants to understand how their data is handled. Each answer reflects how the policy actually works on this platform — not a generic template.

We collect your registered name, phone number, email address, and the payment method you link — whether that is DANA, OVO, or GoPay. We also collect device identifiers and session data when you access the platform. This is the minimum needed to operate and secure your account.

We do not store your full e-wallet credentials. When you deposit via DANA, OVO, or GoPay, the transfer is processed through the payment gateway for that provider and we receive only the transaction reference and amount. Your wallet PIN and full account number are never held on our servers.

Account data is kept for as long as your account is active. After closure, we retain transaction records for a defined period to meet applicable financial and regulatory obligations. Personal details that are no longer needed after that retention window are deleted or anonymised — we do not hold data indefinitely.

Yes. Send a data access request through live chat or to our support email, including your registered account name and what you want to see — login history, transaction logs, or stored personal details. We will compile what we hold and share it with you in a readable format within a reasonable timeframe.

You can request deletion of your account and associated personal data. Some records — particularly transaction logs related to DANA, OVO, and GoPay deposits — may need to be retained for a period due to financial compliance requirements. We will tell you exactly what can be deleted immediately and what must be kept and for how long.

We share data only with the payment processors needed to complete your transactions — for example, the DANA, OVO, or GoPay gateway receives the transaction details required for that transfer. We do not sell personal data to advertisers or marketing platforms. Third-party providers we work with are required to handle your data in line with this policy.

Go to Account › Personal Details in your account settings. From there you can update your registered phone number or switch your linked e-wallet between DANA, OVO, and GoPay. Changes to contact details may trigger an OTP verification to confirm the update is coming from you.

Open live chat immediately and ask the support team to lock your account while you investigate. Our system logs all login events with device and session details, so the support team can check when and from where your account was last accessed. Changing your password and re-verifying your registered phone number are the first two steps we will walk you through.

Session cookies keep you logged in during your active visit. Persistent cookies remember preferences like your saved wallet type. You can delete cookies through your browser or mobile browser settings, but note that clearing them will sign you out and remove saved preferences. We do not use cookies to build advertising profiles.

Start with our live chat support — it is the fastest way to flag a data concern and get a reference number for your case. If you prefer a written record, email our support address with a clear description of the issue. We take data complaints seriously and will confirm receipt and next steps promptly.